Delivery Information

Orders are shipped within the next couple of days after placed order. All items are shipped from Wernhout Netherlands.
We can ship to virtually any address in the world. However there are some exceptions. If your country is not listed, contact us for special arrangements.
When placing an order, and before the check out page, there is an option to view estimated shipping costs & taxes.

Note that when your order has been shipped, it cannot be canceled anymore.

Customers in the Netherlands:
Once your order is shipped normal delivery time is 3-5 workdays. 
Letterbox-parcel is NOT insured and at own risk. All other shipments are insured.

European Union Customers:
Once your order is shipped normal delivery time is 3-7 workdays. 

All customers outside of the European Union - PLEASE READ THIS!
You are responsible for all duties & taxes incurred upon delivery. We will NOT ship your order as a "gift" or "commercial sample."

All international orders are shipped First Class with tracking information. Insurance applies in the fee for international shipping.

Most international shipments take between 5-20 days for arrival (unless Fedex is used). If you have not received your order in that time frame. The most common reason for the hold up is the customs office in your country. There is nothing we can do about this. You are at their mercy and they will release the package when they seem fit.

Please also note that the shipping rates for all items we sell are weight/size-based.